Updated on · Editorial policy
Connecting your identity
- On first opening /mail you choose: connect an existing mailbox (Gmail, Outlook or generic IMAP) or use a Brivio-hosted address on your company domain.
- For an existing mailbox you authorize access; for a hosted one, the domain is verified via the proposed DNS records (SPF, DKIM, DMARC) — deliverability depends on them.
- All settings live under Mail → Settings (signatures, accounts, rules).
Sending
- "Compose" opens the editor: recipients (To/CC/BCC), subject, body, attachments.
- After "Send" you have a short undo window: press "Undo send" in the notification — the message doesn't leave ("Send was undone"). After the window, it's too late.
- Replies and forwards keep the conversation thread; conversations linked to a contact also show on the contact's page.
Tips
- Transactional emails (invoices, payslips, signing invitations) go through Brivio's sending system, not your mailbox — no setup needed here.
- Automation rules can react to incoming emails (labeling, tasks) — see the automations guide.